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Términos y condiciones

All students who book a course with Russian Language Academy Durbe are highly encouraged to get acquainted with the following Terms and Conditions:

1. Booking and payment conditions

1.1. To participate in the language course it is necessary to fill in the Application form. It is possible to book the course through the agent too. The booking deadline for students not requiring a visa is 1 week prior to arrival, for students requiring a visa the booking deadline is 4 weeks prior to the arrival.

1.2. It is always advisable to book services in advance, however even in the case of the last minute booking the school will consider the application and do everything possible to ensure the arrangement of the booked course and accommodation. The school, however, cannot guarantee to fulfil all the requests precisely.

1.3. The school requires students to take the Online Placement test directly on the website or through the agent no later than 1 week before the arrival. In order to be sure about the level of student’s Russian language knowledge, the school also tests speaking and listening skills during the telephone interview. For this purpose, the school asks students to write their phone number in the application form.

1.4. Within the next working day after the receipt of the Application form, the student will receive the enrollment confirmation, an invoice for the booked services and a request to proceed with a deposit payment (200 EUR).

1.5. The school considers the language course booked only after the school has received the non-refundable deposit of 200 EUR. For the reasons of convenience, the student may choose to pay the whole invoice at once.

1.6. The student need to make the full payment for the booked services 4 weeks before the program’s start date. In case the school receives the booking less than 4 weeks before the course starting date, the student needs to make the full payment immediately upon the receipt of the invoice.

1.7. The student will receive his accommodation details and transfer confirmation on the week before the arrival.

1.8. If the student needs a visa, the school sends visa support documents within one week after the receipt of necessary personal information and full payment for the course. In case there is no Latvian Embassy in the student’s country, the receipt of the necessary documents may take up to 4 weeks.

2. Arrival and the Beginning of Tuition

2.1. For course participants who have booked accommodation through the school the arrival day is Sunday. Arrival on Sunday should be no earlier than 14:00, and departure should be scheduled for Sunday before 12:00 PM.

2.2. All courses start on Monday (except for days when Monday is a public holiday) and last till Friday. There is no reduction in course fees or compensation when a course includes a public holiday. However the school reschedules individual lessons for another date.

2.3. Course participants who have booked accommodation through the school receive a complimentary arrival transfer from the Riga International Airport only. A complimentary transfer for the in-house Residence and Shared-Flat applies until 22:00. Late night arrival transfers are booked separately at the price of 40 EUR.

2.4. In case of transfer it is essential for the student to provide the information about the date and time of arrival and flight number as soon as possible, but no later than one working day before the arrival.

2.5. The student can book the departure transfer at the price of 40 EUR no later than one working day before the departure. The student should provide the time of his flight and the telephone number.

3. Accommodation

3.1. Standard accommodation length calculation is from Sunday to Sunday.

3.2. For students who booked a Share Flat/Residence, a security deposit of 200 EUR is mandatory. The security deposit is not the same as the registration fee and the student needs to pay it at least 5 days before the arrival. A secure payment link will be sent to the student to make an online payment by a credit card. The school returns the deposit back within 5 working days after the departure, provided that after the inspection there are no damages left in the accommodation premises.

3.3. The school does all it can to ensure that students’ requirements are met. However, the fact that the school could not provide the type of accommodation preferred does not constitute a case for reimbursement.

3.4. In case the student who booked the host family accommodation has questions about payment for room and board, they need to resolve them through the school administration. With the exception of additional services – those are not included in the cost of accommodation (extra laundry, Internet access, etc).

3.5. The minimum age for the Residence, Shared flat and Hotel Irina accommodation options is 18.

4. Russian Language Courses

4.1. The course price includes the teaching materials for one level of knowledge.

4.2. In order to achieve good progress, the student has to attend lessons on a regular basis and perform daily homework given by the teacher. Estimated time to complete homework is about 60 minutes every day, total about 5-6 hours per week. In addition to daily homework, all teachers encourage students to proceed with self-study and use the school library for the self-study process.

4.3. Group lessons are scheduled in the mornings. Individual lessons (including those students whose group lessons switch to individual lessons) are scheduled in the afternoons. The school guarantees individual lessons in the mornings for bookings of 30+ lessons per week.

4.4. The school issues the course certificate if the student has attended 75% of lessons and the average result of all tests is at least 60%.

4.5. The school reserves the right to change the program in an appropriate way in case of riots, strikes, war or other events of force majeure. The school cannot be held responsible for changes occurring as a result of these events.

4.6. If the school has to cancel a group course for the lack of participants at a particular level, the student will receive one-to-one tuition with 75 % of booked group lessons during the same period of time. If a student of  B2 level group course during the study period reaches C1 level and if there is no further group of this level available, the student receives individual tuition with lessons number reduced up to 30 % during the same period of time. Under no circumstances, the participant receives a refund of the fee.

4.7. The school provides only booked and confirmed services. In case of any changes in the program originally booked and confirmed, a student must submit a written statement to the school administration. The student will receive an official written notification of the changes confirmed or denied.

5. Complaints and Cancellation policy

5.1. In case the course doesn’t satisfy a student with any aspect of their language stay (studies / group / accommodation etc.), the student is required to inform the client manager. The school will do its best to resolve the problem.

5.2. If the enrolment is cancelled from four up to one  week prior to the arrival:

5.2.1. If the student booked tuition only, they are responsible for the settlement of 200 EUR deposit only.

5.2.2. If the student booked tuition and accommodation, the student is responsible for the settlement of 200 EUR deposit and one-week accommodation payment;

5.3. If a student cancels the enrolment seven or fewer days before the planned arrival, the student is responsible for full payment of the booked services.

5.4. If a student does not complete the course, fails to arrive or arrives late, the school does not refund the fees.

5.5. The school can refuse to accept a student for tuition if the school hadn’t received the payment by the time required.

5.6. If a student postpones his enrolment they have to pay the additional fee of 40 EUR for administrative costs. The new start date cannot be later than half a year from the original start date.

5.7. The school does not carry over to a later date or refund missed group lessons. Individual lessons are rescheduled in case of receipt of a prior notice during the working days.

5.8. All the cancellations or complaints should be done in a written form (mail or special school statement form).

5.9. The сlause Nr. 5.2. of these terms and conditions is not applicable to the students requiring a visa and is specified by the special contract for the visa support between the school and the student.

6. Visas

6.1. Many students do not need visas to come to Latvia. For the list of the countries, citizens of which may enter Latvia without a visa, the student should visit this site.

6.2. A student needs visa if he/she plans to stay in Latvia for up to 90 days. For certain countries there is also a bilateral visa waiver agreement, according to which citizens of certain countries can stay in Latvia 90+90 days (180 days in total) visa-free on conditions: not leaving Latvia during their stay, and exiting it through the territory not listed in the Schengen area.

6.3. In case the student needs the visa to come to Latvia, the school charges 40 EUR for visa support documents. The school prepares visa support documents if the student applies for full-time studies only (20 or more lessons per week).

6.4. The student will have to pay full tuition, accommodation and insurance fees before the school applies for visa support documents at the Immigration department. After the school had sent student the visa support documents, the student can apply for the visa at his nearest Latvian Embassy.

6.5. If the student is planning to stay in the country for more than 90 days a long-term visa obtainment procedure applies.

6.6. It is a must for all students who need the visa to take the school’s accommodation (Shared Flat or In-House residence) and insurance for the whole language course period in Latvia. Insurance price for 1 week (including civil liability) for students younger than 50 years of age is 10 EUR, for students older than 50 – 20 EUR/week.

6.7. The student has to send the following documents and information to the school to apply for the visa support documents:

6.7.1. Scanned copy of the passport (page with personal information and passport number, all other visas marks) via e-mail.

6.7.2. Student’s Name (First name); Surname (Last name); Place of birth; Date of birth (Day/month/year); also His current address (House number / Street / City / Region / Country / Postal code); as well as Citizenship; Dates of visit (from – to): day/month/year; the place where he is going to apply for the visa: place / city / country. The student can locate the nearest Latvian Embassy by visiting the following link: http://www.mfa.gov.lv/en/mission/

7. General Terms

7.1. The minimum age for Russian language courses: General Russian – 16, High school program – 15, Work experience program – 18. Students coming with a closed group or during the summer period can be younger than 16.

7.2. See the starting dates of the courses here.

7.3. The school does not operate on the following public holidays:
New Year, Good Friday and Easter, the Labour day, the Restoration of Independence day, Midsummer, the Independence Day, Christmas and New Year’s Eve.

The school is closed on public holidays in 2019: January 1, April 19, April 22, May 1, May 6, June 24, November 18, December 24 – 26, December 31. All group courses end on Friday, 20 December 2019 and resume on Monday, 6 January 2020.

There are no group lessons during public holidays.  There is also no reduction in course fees or compensation when a course includes a public holiday. However the school reschedules individual lessons for another date.

7.4. Photos of the school and its students published on the site are the property of the Russian Language Academy Durbe. Also Photos of Riga and Latvia are published with the permission of the Latvian Tourism Development Agency (www.tava.gov.lv) and may not be used without its permission.

7.5. For terms and conditions for Evening courses in mini-groups please, follow this link: http://www.durbe.edu.lv/en/language-courses-riga/about-school/terms-and-conditions

7.6. If the student has any questions regarding the program or more detailed information, he is welcome to contact the school. The school answers any fax or email within the next working day.

7.6. This agreement is governed by the laws of Latvia, and the venue for any possible legal proceeding arising due to the administration of this agreement shall be in Riga, Latvia.